Practical Live Training for Aspiring & Existing Medical Appointment Support Providers
Medical Appointment Support is professional non-clinical childcare and practical support delivered in and around medical and healthcare appointments where a child or family may need additional childcare support before, during or around the appointment.
Unlike childcare delivered solely in a family home or traditional childcare setting, Medical Appointment Support can take place around hospitals, outpatient departments, GP surgeries, dental practices, diagnostic centres, therapy and rehabilitation settings, day units and other healthcare environments where access arrangements, waiting times, professional boundaries, safeguarding and changing circumstances all need to be managed professionally.
The KL Childcare Academy Medical Appointment Support Workshop Series gives you the opportunity to explore this specialist area of childcare through focused, practical live training.
Whether you are curious about Medical Appointment Support, developing a new service or looking to strengthen an existing childcare business, you can choose the workshop that is most relevant to you.
You do not need to complete the full series. Attend one workshop, several workshops or progress to the complete Medical Appointment Support Specialist Programme.
How the Workshops Work
Each Medical Appointment Support workshop is designed as a focused, practical learning experience that you can attend independently.
£99 per workshop
2 Live Zoom Sessions
90 Minutes Per Session
3 Hours of Live Instructor-Led Training
1 Month Workshop Access
Practical Learning Activities & Resources
Certificate of Workshop Completion
Choose one workshop that meets your current need, attend several workshops over time, or use the series as an introduction before progressing to the complete Medical Appointment Support Specialist Programme.
Choose Your Workshop
Workshop 1
Understanding Medical Appointment Support & Finding Your Market
Learn what professional Medical Appointment Support involves, explore the difference between Child-at-Appointment Support and Children’s Support While a Parent or Sibling Attends, and understand the different ways Medical Appointment Support services can be structured and delivered.
This workshop will also help you explore the different healthcare settings, family situations, potential clients and professional referral routes that may create demand for Medical Appointment Support, helping you begin identifying where your childcare skills and interests could fit within the market.
£99 · 2 Live Zoom Sessions · 3 Hours Live Training
Workshop 2
Supporting Children Through Medical Appointments & Understanding Your Capacity
Explore what can change when childcare takes place in or around a healthcare environment, including unfamiliar surroundings, waiting, disrupted routines, previous appointment experiences, anxiety, sensory needs, communication needs and the different ways children may respond to medical settings.
You will also explore honest preparation, comfort and distraction, professional boundaries around procedures, and your own emotional readiness, availability and capacity — helping you think realistically about the types of Medical Appointment Support work you may currently be suited to and begin developing your professional Provider Profile.
£99 · 2 Live Zoom Sessions · 3 Hours Live Training
Workshop 3
Building Your Medical Appointment Support Service, Authority & Compliance Foundations
Explore how to turn your Medical Appointment Support idea into a structured professional service, including deciding what you want to offer, defining your service boundaries, developing your packages and beginning to build the commercial foundations behind your work.
You will also explore the booking-authority, parental-responsibility, treatment-consent boundary, data-protection, registration, DBS, insurance and other compliance questions that may need to be considered depending on the children, settings and services you intend to support.
£99 · 2 Live Zoom Sessions · 3 Hours Live Training
Workshop 4
Safeguarding, Safe Appointment Support & Pricing Your Service
Strengthen the systems needed to provide Medical Appointment Support safely and professionally, including safeguarding, professional boundaries, infection-control awareness, lone working, safe handovers, emergency response, incident recording and working appropriately alongside healthcare professionals and settings.
You will also explore how the real operational requirements of appointment-support work — including booking duration, additional provider time, staffing, travel, waiting, overrun and commissioner-specific administration — affect your costs and help you build a fairer and more sustainable pricing approach.
£99 · 2 Live Zoom Sessions · 3 Hours Live Training
Workshop 5
Marketing Your Medical Appointment Support Service & Turning Enquiries into Safe Bookings
Learn how to present your Medical Appointment Support service professionally and build visibility with different potential clients and referrers, including families, hospital family-support services where appropriate, charities and patient-support organisations, schools and SEND or early-help services, agencies and authorised funding routes.
You will also explore how to respond to enquiries carefully, conduct a professional discovery conversation, ask the right questions, establish booking authority, identify risks or unsuitable requests, explain your non-clinical boundary and move an appropriate enquiry through quotation, booking terms and pre-appointment preparation.
£99 · 2 Live Zoom Sessions · 3 Hours Live Training
Workshop 6
Preparing, Delivering & Completing Medical Appointment Support Bookings
Learn how to move from a suitable booking into organised preparation and professional appointment support, including the Day-Before Confirmation, professional-readiness checks, appointment-kit preparation, venue verification, arrival, check-in and helping a child settle into the healthcare environment.
You will also explore the Waiting Window, Appointment Window, Parent-Emergence Handover, safe handover, factual records, complaints, reporting and professional follow-up — helping you understand how the different stages of a Medical Appointment Support booking fit together as a repeatable professional service.
£99 · 2 Live Zoom Sessions · 3 Hours Live Training
Ready to Enrol?
Check Your Live Class Dates Before Booking
Choose the workshop you would like to attend and review the available live Zoom class dates before completing your enrolment.
Each workshop includes two live Zoom sessions, so please check that you are available for both session dates before making your payment.
Download or view the KLCA Learner Calendar to see the upcoming workshop dates and choose the option that works best for you.
What Happens After You Enrol?
Shortly after your payment has been confirmed, you will receive information about accessing your KLCA Learner Portal and preparing for your workshop.
Your learner information will include:
• Live Zoom joining details
• Confirmed workshop dates and times
• Learner Calendar
• Learner workbook
• Workshop resources
• Practical activities
• Templates and downloads
• Instructor announcements
• Support information
We look forward to welcoming you to KL Childcare Academy and supporting you as you build your skills, confidence and service — one practical stage at a time.
Want the Complete Medical Appointment Support Pathway?
The standalone workshops are designed for focused learning around individual Medical Appointment Support topics.
If you want to develop your knowledge and service through the complete pathway, the Medical Appointment Support Specialist Programme takes you through the full journey — from understanding the specialist role and supporting children around healthcare appointments to building your service, understanding booking authority and compliance, safeguarding, pricing, marketing, booking systems, appointment preparation, professional handovers, record keeping, follow-up and professional delivery.
The full programme also includes personalised guidance and KLCA’s structured programme work and assessment pathway to help you develop your Medical Appointment Support service as you learn.